Warranty Policy
Warranty Policy
🛡️ Warranty Policy — Carters
At Carters, we stand behind the quality of our products, and your satisfaction is our priority. That's why we offer a 1-Year Limited Warranty on all of our electric bikes.
What Does Our Warranty Cover?
- ✅ Electric Motor
- ✅ Frame and Fork
- ✅ Controller and Electrical System
- ✅ Battery (manufacturer defects only)
We guarantee that our products are free from manufacturing defects in materials and workmanship under normal use during the warranty period.
What Is Not Covered?
- ❌ Normal wear and tear (tires, brake pads, chain, grips, pedals, and saddle)
- ❌ Damage caused by accidents, misuse, abuse, neglect, or improper maintenance
- ❌ Unauthorized repairs, modifications, or alterations
- ❌ Battery capacity reduction due to normal aging and regular use
- ❌ Damage resulting from water exposure beyond the product's intended use
How to Claim Your Warranty
Please contact our customer support team with the following information:
Email: bolljoe48@gmail.com
Phone: +44 7883 417949
To help us process your request quickly, please include:
- Your order number
- A detailed description of the issue
- Photos and/or videos showing the problem (if applicable)
Our team will review your claim and, where appropriate, will:
- Ship replacement parts
- Repair the product
- Replace the product if necessary
Additional Information
- This warranty applies only to the original purchaser and is non-transferable.
- Replacement parts are stocked whenever possible to ensure fast service.
- Our dedicated customer support team is available to assist you with any warranty or technical questions.
Contact Us
Store Name: Carters
Website: www.cartersbikes.shop
Email: bolljoe48@gmail.com
Phone: +44 7883 417949
Address: Matt Pit Lane, Skegness, PE24 4LY, United Kingdom